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As a valued customer of Lancashire Adult Learning we aim to provide you with a service that meets your needs, as well as offering value for money.

Our Customer Service Policy & the quality standards covered in this, aim to assure you of our commitment to maintaining the highest standards of customer service.

We will:

  • Greet you promptly & courteously at our sites. The Lancashire College reception is open Monday – Friday between 8.30am – 5.30pm & there is a member of staff on duty at all other times who can be contacted via the bell on reception to answer your questions & help with any queries.

  • Use our names in all correspondence with you & respond within 2 working days of receiving your general enquiry / request & within 7 working days for more detailed enquiries / requests.

  • Answer your telephone call within 8 rings during reception opening hours. Outside these hours our bookings line will tell you when you can contact us or will take a message to which we will reply as promptly as possible.

  • Wear a name badge and, where appropriate, a uniform so that you can identify us with ease.

  • Ensure that our teaching / conference rooms are set up & equipped to meet your requirements.

  • Ensure our bedrooms & communal areas are clean & comfortable.

  • Produce food of a high quality.

  • Cater where possible for individual requests for special diets, access and equipment.

  • Listen to your comments, suggestions & complaints & follow the procedures & timescales set out in our complaints policy.

  • Treat all our users fairly & with respect & comply with our Equality & Diversity Policy & Disability Statement.

  • Ensure that we meet all legal requirements with respect to Health & Safety & Hygiene standards.

  • Produce information that shows we are meeting these standards & show what action has been taken to rectify any problems.

If you have any comments or suggestions regarding our Customer Service Policy or any other aspect of our service / facilities, please fill in a comments / suggestions slip & post it in our customer comments box which is available in the lounge at Lancashire College, or return it to our Quality Co-ordinator. Our full Customer Service Booklet is available on the main Lancashire College noticeboard or can be sent to you on request.

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Lancashire Adult Learning, South and East Area, Lancashire College,
Southport Road, Chorley, Lancashire, PR7 1NB
Tel: 01257 276719  
 lc.insight@lancashire.gov.uk

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