Learner Comments

• Customer Feedback
• Complaints Procedure
• Complaints and Responses

Learner feedback is important to enable Lancashire Adult Learning to maintain the high quality service that our learners expect. We have a number of feedback mechanisms for our learners and positive feedback from a range of courses can be seen below. We also try to respond to negative feedback as thoroughly as possible and comments and responses can be found on the Complaints and Responses page.

The following comments are from learners on Lancashire Adult Learning courses.

“What did you enjoy most about the course?”

The friendliness of the providers

Open informal atmosphere

The tutors were wonderful

Learning new skills

The atmosphere and class has been great.  Have been able to apply to my life immediately.

Learning new things in a friendly environment.

The tutor teaching style was very organised and she is also very calming

Made bonds with other students which made learning easy

Excellent tutor and very nice group of fellow students.

Enjoyable afternoon relaxing among friends and a good teacher

The happy learning environment and the helpful instruction

The teacher is always patient and very helpful

I enjoyed everything about the course.

Good balance of theory and practise

Exellent handouts. Fantastic teacher

Sharing the learning experience with a lovely group of women

I enjoyed meeting new people and learning new things on a subject

Gained a lot of confidence and awareness throughout the course

Thorough knowledge of Tutor and variety of materials.

Really enjoyed the course - the Tutor was very knowledgeable and friendly.

Variety of curriculum covered.

Gaining more knowledge in a friendly non threatening manner

A very approachable and knowledgable tutor who assisted us all equally.

Learning new things every week and felt it was going at the right speed for me.

The pace of learning was just right.

Understanding more about the website, what it does and what can be done with it. I find it most interesting.

Pace of the teaching was just right and I was able to work on my own designs.

It was targeted at the right level and was exactly what I wanted.

Making steady progress enabling me to deal with my computer at home.

The tutors were excellent, we were encouraged and the practical content was so informative and kept your interest at all times.

Very well organised and consideration given to participants was excellent.

Learning new information and tips for the teaching of my child.

Teaching, accommodation and catering an example to the nation!

Although my standard is not good I was encouraged throughout the course and gained some confidence and I think improved.