Learner Comments

• Customer Feedback
• Complaints Procedure
• Complaints and Responses

Learner feedback is important to enable Lancashire College to maintain the high quality service that our learners expect. We have a number of feedback mechanisms for our learners and positive feedback from a range of courses can be seen below. We also try to respond to negative feedback as thoroughly as possible and comments and responses can be found on the Complaints and Responses page.

The following comments are from learners on courses which took place in 2007.

“What did you enjoy most about the course?”

The tutor was very informative.

Couldn’t fault a thing!

Friendly atmosphere , excellent tutor.

The course was very enjoyable well thought out with a lot of planning involved.

This was an excellent one day course. The tutor used a lot of interaction with the group & made the course very interesting.

Interesting for personal development, would be interested in the next level.

Tutor relaxed, friendly and supportive style. Great use of IT, physical and visual aids.

Informative, well presented, relevant & interesting.

I enjoyed all of it, the teachers were well informed and the course interesting.

Sharing experiences, making new friends.I enjoyed the course, all my expectations were met and the tutor was very helpful and good at doing the job.

Being with friendly people. What I learnt can be used practically at home.  The course itself is very interesting but it really helps that the tutor took her time with everyone and never minded repeating information for us.

The enthusiasm of the tutor, his knowledge of the subject and his teaching style - very interesting.

The course delivery and content was excellent.

A fantastic, informative course and I would recommend to others to enrol.

The setting was wonderful, the course was fun and enjoyable.

Nicely structured course; doing different class activities that gave practical insight.

The content was totally new to me and was thought provoking. (Emotional Freedom Technique)

The course was great. It was well presented; we were free to ask questions and everything was made clear to us.

It was eye-opening, interesting and informative.  I don't think that there is one improvement that could be made to the course.

Making new friends with other people with disabilities knowing that I am not on my own. (Healthy Living course for Galloways Society for the Blind)

Made to feel a valued member of the course.

Very valuable; has helped me reinforce decisions about my future plans and aims.

It has inspired me to look further.

Being able to confidently handle a computer and being amongst nice people. (ICT Workshops)

The atmosphere was brilliant. I did not feel inadequate and achieved a lot.  Now feel I can have a go at anything confident I can cope.

It was excellent and more than fulfilled my expectations.  I have enrolled for an Internet and email course to follow it. (Computers for Absolute Beginners)

The tutor was very clear & everything was easy to follow & understand and is to be clearly applauded; a wonderful experience I would not miss. Thank you all.

Learning a new skill at age 75. (Internet and Email)

The tutor was very patient.  I had tried computer courses before but this started from scratch and was very thorough, which made it seem easy. (Computers for Beginners)

Found course interesting and fun. Helped with my confidence on the computer also great tutors.  I wish I had started sooner, I didn't realise what was available.

Will miss the lessons now that course is complete.